At Lisa Smith Counselling, our mission is to inspire everyone, everywhere to feel great. And while we do that by inspiring people to attend counselling and psychotherapy, we also believe that people should understand and be comfortable with how their data is used when they engage with us. How we handle your data is set out in this policy, but if you’d rather reach out with a question, please do – we’d be delighted to hear from you. If you have any questions about this policy, if something isn’t clear, or if you feel we’ve missed an important perspective, please contact us at Lisa@lisasmithcounselling.com or write to us at 129 Pottery Road, Oldbury, B68 9HE.
We may update this policy from time to time. If we make any material changes, we will notify you by posting an update on our website, emailing you or using another method that is likely to reach you.
This policy was last updated on 28th August 2025
How do you use my data?
When you contact us, we will collect your name, telephone number and email address. We collect this to take steps to enter a contract with you so you can book an appointment, and so that Lisa Smith Counselling can manage your appointments and sessions. This includes sending necessary services messages such as booking confirmations, notice of cancellations and confirmation of payments. Lisa Smith Counselling is the controller of this data.
When you visit the centre, we will collect the name, address, GP and contact details of a person you would like to appoint as your emergency contact, and details of any health conditions. It is your responsibility to ensure you have your emergency contact’s permission before giving their details to us. This data will be held by Lisa Smith Counselling under our legitimate interests to protect your safety. Lisa Smith Counselling is the controller of this data.
To send you marketing information. Where you have previously expressed an interest in our products or services (and not opted out of marketing), Lisa Smith Counselling will use your name and email address to send you updates because it is in their legitimate interests to promote other products and services related to Lisa Smith Counselling that they think you might be interested in.
Lisa Smith Counselling emailing you is an independent controller of this data. You can withdraw your consent to marketing at any time by contacting Lisa@lisasmithcounselling.com. Please note that booking confirmations, appointment reminders or cancellations are not considered marketing messages.
When you contact us either by phone, email or on social media, we will usually collect your name, contact details and social media handle. This data will be used by Lisa Smith Counselling to respond to your query. It’s in our legitimate interest to make sure we can properly respond to your query. Lisa Smith Counselling is the controller of this data.
When you use our website and consent to our use of cookies, we will collect data about how you use our website. We use this data to administer and protect our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data), improve our website and to better understand how visitors use it. More details on the data we collect and how we do this is set out in our Cookie Policy below. Lisa Smith Counselling is the controller of this data.
Cookie policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also helps us make improvements.
A cookie is a small file of letters and numbers that we store on your browser or in your device’s storage. We only use (and store) non-essential cookies if you provide your consent.